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Return Window We offer a 3 to 14 days return window, which begins from the date the item is delivered and received by the customer. Returns requested after 3 days of delivery will not be accepted under any circumstances.
Eligibility for Returns To be eligible for a return, items must be:
In their original condition — unworn, unused, and unaltered With all original tags attached In the original packaging How to Initiate a Return To start a return, please contact us before sending any item back:
Email: support@smartgadgethub.org WhatsApp: +1 (307) 427-2199 Items sent back without a prior return request will not be accepted and will not be eligible for a refund.
Return Shipping Costs
If the item is defective, damaged, or incorrect, SmartGadget Hub LLC will cover the return shipping cost. If the return is due to a change of mind or buyer's remorse, the customer is responsible for return shipping charges. Damaged, Defective, or Incorrect Items Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 3–5 days of delivery at support@smartgadgethub.org or WhatsApp +1 (307) 427-2199 with photos of the item and packaging. We will evaluate the issue and arrange a replacement or refund accordingly.
Lost in Transit If your order has not arrived within the estimated delivery window, please contact us immediately. We will investigate with the carrier and, if the package is confirmed lost, we will issue a full refund or send a replacement at no additional cost.
Non-Returnable Items The following items cannot be returned:
Personal care and hygiene products Perishable goods Customized or personalized products Items marked as final sale Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to post the refund.
Contact Us For any questions regarding returns or refunds, please reach out to us:
Email: support@smartgadgethub.org WhatsApp: +1 (307) 427-2199